What did our clients say?

Dear Back to Basement (Rubi & Stuart),

I wanted to write you a short letter of thanks regarding the cellar conversion you undertook at our home.

Initially when deciding to convert our cellar, we were with mixed emotions, basically would the disruption, hassle and cost be worth the results. We considered many potential companies (with varying size) to undertake the work, and from the outset, the confidence, understanding of our requirements and advise you and your team displayed was far ahead of the competition.

Another key factor in our decision to go with your company, was the willingness to manage all aspects of the project from start to finish. We dealt directly with yourselves, and received a single quotation for the complete job (excavating, tanking, plumbing, electrics, walling, plastering etc.), but we still had flexibility to select all the fixtures and fittings. Whilst the work was being undertaken, we found your team very courteous, they respected our home to minimize disruption and looked after the security of the property on the days when we were working away.

As with most building work, the final fit and finish of the job is one of the most timely aspects, again this was something that you and your team took as personal pride in. At all times I felt your prime concern was to have a happy customer at the end. Also, I have a keen eye for workmanship, and this is something I could see being applied (as well as experience) to the challenges at hand all the time.

For a couple of months now we have been enjoying, the extra living space, however with a job of this magnitude, I pessimistically always expect something to go wrong in the future and the true measure of any building company, is the aftercare service. Today, I noticed what appeared to be water coming from under the skirting board in the cellar, on the face of this I thought it was possibly a problem with the extraction of water from the cellar (especially as it was raining very heavily outside). I phoned you, and within 30 minutes you were on site troubleshooting. You found the route cause of the problem to be related to a blocked drain for the kitchen above, causing water to come down from this above room, which was naturally nothing related to the cellar conversion. Upon, assisting me find the problem, you declined to let me pay you for your time and expense. Hence, another reason why I have put pen to paper, as very few companies would have responded in the way you and your team did today.

Please feel free to use this as a letter of reference/recommendation with your future potential clients, and don't hesitate to ask if a client wishes to speak to me in person, before choosing Back to Basement for their home.

I wish you all the best for 2008, thanks again.

Best Regards

Michael Allen & Jill Monaghan
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Horsforth, Leeds

Dear Rubi and Back to basement team.

We are extremley happy with the basement conversion and are pleased we have found such a reliable hard working and honest team to carry out the work.

The job was finished to a high standard, with attention to detail and left clean and tidy. we would be happy to recommend you to others and would definitley use your service again.

Yours sincerely

Antony and Sue Gatewood  (Chapletown Leeds)

"Thank you for an amazing conversion on our basement we can't wait to invite our family round for chrismas,you have offered us a very professional advice and service, we realy needed someone we could trust, and as it seems  back to basement fit the bill"

Mr Mrs Parmar Headingly november 2006

"Dear rubi, we have just finished decorating our new master bed room in the cellar and hopfully complemented your very high standards, we are very glad we have chosen your team to carry out this project, and will recommend to anyone thinking of converting thir cellar"

andrew and julie peterson june 2005 

If you would like to come and visit us on site please contact us to arange a suitable time. 07930360880 - Rubi